Labubu Doll

1. What is the delivery time for this product?

We usually deliver within 3-7 business days, depending on your location.

2. Do you offer Cash on Delivery (COD)?

Yes, we offer COD on most products for your convenience.

3. Is this product returnable?

Yes! We offer a 7-day return policy for unused and unopened items.

4. How can I track my order?

Once shipped, you’ll receive a tracking link via email or SMS to track your package in real-time.

5. Are there any shipping charges?

We offer free shipping on prepaid orders. Minimal charges may apply for COD.

6. Is the product the same as shown in the pictures?

Absolutely! We ensure 100% authenticity and quality, and all images are original.

7. Do you offer any warranty or guarantee?

Yes, our products come with a replacement guarantee for any manufacturing defects.

8. How do I contact customer support?

You can reach us via WhatsApp, email, or through the contact form on our website.

9. Is this product safe for children/elderly?

Yes, the product is made with safe, tested materials, but please refer to the age recommendations.

10. Can I cancel my order after placing it?

Yes, orders can be cancelled within 12 hours of placement or before they are shipped.